ElevenLabs Agents vs Vapi

Both platforms share the same base price of $0.05/min. However, Vapi's real production cost can range from $0.05 to $0.17/min once LLM and TTS usage is factored in. Vapi passes those costs through at cost, so your actual bill depends on the models you choose.

ElevenLabs Agents reports a median end-to-end latency of 75 ms, compared to 600 ms for Vapi. For applications where low latency is a priority for natural-sounding conversations, ElevenLabs Agents holds a significant stated advantage on this metric.

Both platforms offer free entry points. ElevenLabs Agents provides a free plan with 10,000 credits per month and no monthly platform fee. Vapi includes 60 or more free minutes and also charges no monthly platform fee to get started.

ElevenLabs Agents provides a HIPAA BAAHIPAA BAA - A signed Business Associate Agreement that lets you handle protected health information under US healthcare privacy law. on enterprise plans only. Vapi offers a HIPAA BAA as a paid add-on, making it potentially more accessible for teams that are not yet on enterprise tiers. Neither platform includes a HIPAA BAA on standard base plans.

Vapi supports both bring-your-own LLMBYO LLM - Bring your own language model - use an OpenAI, Anthropic, or self-hosted endpoint instead of the platform default. and bring-your-own TTS voice. The available facts do not confirm these options for ElevenLabs Agents. If model flexibility matters, Vapi has documented support for both capabilities.

ElevenLabs Agents does not require an annual contract to access its best pricing. Vapi does require an annual contract for its best pricing tier. This is a meaningful difference for teams that prefer month-to-month flexibility.

Vapi includes 10 concurrent calls on its base plan, with additional concurrent lines available at $10 per month each. The concurrencyconcurrency - How many phone calls the platform can handle at the same time. limits for ElevenLabs Agents on its base plan are not specified in the available facts.

ElevenLabs Agents supports 70 languages. Because language support figures for Vapi are not included in the available facts, a direct comparison cannot be made.

On the base per-minute rate, both ElevenLabs Agents and Vapi charge $0.05/min, so neither is cheaper at that level. However, Vapi passes through LLM and TTS costs separately, pushing its real production cost to roughly $0.05-$0.17/min depending on model choices. ElevenLabs Agents bundles more into that $0.05/min rate. Neither platform charges a monthly platform fee. ElevenLabs Agents does not require an annual contract, while Vapi does.

Both ElevenLabs Agents and Vapi offer no-code agent builders and self-serve signup, so either works for basic no-code deployments. Vapi has an edge for agencies specifically: it supports partial white-labeling and sub-accounts, native outbound campaigns, warm transfers, a built-in knowledge base, and integrations with GoHighLevel, Zapier, and Make. ElevenLabs Agents does not require an annual contract for best pricing, while Vapi does, which affects agency economics.

ElevenLabs Agents reports a median end-to-end latency of 75 ms, while Vapi reports 600 ms. For use cases where response speed is critical, such as live customer service or real-time conversation, ElevenLabs Agents holds a significant latency advantage based on vendor-reported figures.

Neither platform offers a HIPAA BAAHIPAA BAA - A signed Business Associate Agreement that lets you handle protected health information under US healthcare privacy law. on standard self-serve plans. ElevenLabs Agents restricts HIPAA BAAs to enterprise agreements only. Vapi offers a HIPAA BAA as a paid add-on, meaning you can access it without a full enterprise contract, though at extra cost.

Vapi lists a base rate of $0.05/min, but real production costs range from $0.05 to $0.17/min once LLM and TTS usage is factored in. Vapi passes those costs through at cost, so your bill depends on which models you select. Budget for the higher end of that range in production.

ElevenLabs Agents does not require an annual contract to access its best pricing, while Vapi does require an annual commitment to unlock its best rates. For buyers who need month-to-month billing flexibility, ElevenLabs Agents has the advantage.

Vapi includes 10 concurrent calls at the base tier. Additional concurrent lines are available at $10 per month each. If your use case involves high-volume outbound campaigns or busy inbound queues, plan for these add-on costs as call volume grows.

ElevenLabs Agents supports 70 languages, making it a strong option for businesses that need multilingual voice agents across different regions without building separate pipelines for each language.

Vapi offers native SIP trunkingSIP trunking - Direct phone-network connectivity that lets the platform place and receive calls without a separate carrier in the middle., native outbound campaign support, in-platform number provisioning, warm transfer to human agents, and DTMF/IVR navigation. If your build requires deep telephony integration, Vapi covers these natively. ElevenLabs Agents does not confirm equivalent telephony features.

ElevenLabs Agents offers a free plan at $0/mo with 10,000 credits per month. Vapi includes 60 or more free minutes on its free tier. Both platforms also have no monthly platform fee on paid entry plans, so you only pay for usage beyond the free allowance.