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ElevenLabs Agents logoThoughtly logo

ElevenLabs Agents vs Thoughtly

ElevenLabs Agents (Voice-quality leader, agents platform) and Thoughtly (No-code AI contact center) are Voice AI platforms, priced from $0.05/min and $500/mo respectively. Below: the bottom line, verified head-to-head facts, and real production costs.

Voice AI platforms · 27 facts compared · all sourcedPricing verified Jul 15, 2026
Bottom line

These tools suit different teams. ElevenLabs Agents fits lean or developer-focused teams: it carries a $0/mo platform fee versus Thoughtly's $500/mo, offers self-serve signup, supports 70 languages versus 34, delivers 75 ms latency, and provides full API lifecycle control. Thoughtly fits enterprise call-center teams, offering 200+ native integrations including Salesforce and HubSpot, native outbound campaigns, SIP trunking, warm transfer, SOC 2 Type II compliance, 10-call concurrency included, and a built-in testing suite. The $500/mo platform fee makes Thoughtly inappropriate for small teams, but its telephony-native feature depth is unmatched for high-volume voice operations.

It is close, and the right pick depends on your use case. Start a free trial, or read the verdicts below.

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No-code agency deploys
Thoughtly
WINNER
Custom pipeline control
ElevenLabs Agents
WINNER
Ecommerce support and orders
Thoughtly
WINNER
Healthcare compliance
Tie
TIE
Outbound sales campaigns
Thoughtly
WINNER
SMB receptionist and booking
Thoughtly
WINNER

Head-to-head facts

FactElevenLabs Agents logoElevenLabs AgentsThoughtly logoThoughtly
Base price / min~$0.05Jul 15n/a
HIPAA BAA on base plan◑ Enterprise onlyJul 15◑ Enterprise onlyJul 15
Native SIP trunkingn/a✓ YesJul 15
Concurrency limit (base)n/a~10 callsJul 15
Median e2e latency~75 msJul 15n/a
Bring-your-own LLMn/a✓ YesJul 15
Free tier creditFree plan $0, 10k credits/monthJul 15n/a
✓buyer-good  ·  ✗not available  ·  ◑gated or partial  ·  production cost ranges are our estimates, see our methodology.
Swipe → to compare both tools. Each value links its source and verified date.

Pricing: true cost at 3 usage tiers

All-in monthly: platform fee + per-minute + telephony. Assumes GPT-4o class model, ElevenLabs voice.
1K min/moSolo builder
ElevenLabs Agents$50
Thoughtlyn/a
Includes estimated telephony. Free credits can offset the first month.
10K min/moAgency
ElevenLabs Agents$500
Thoughtlyn/a
Volume pricing typically starts to apply at this tier.
100K min/moCall center
ElevenLabs Agents$5,000
Thoughtlyn/a
Both platforms offer custom contracts at this tier. Negotiate.

Verdicts by use case

No-code agency deploys → Thoughtly

Thoughtly offers partial white-label and sub-account support plus 200+ native integrations, including HubSpot and Salesforce, which are critical for agency resale workflows. Both tools include a no-code builder, but ElevenLabs Agents has no white-label capability mentioned in the facts. The $500/mo platform fee is a drawback for Thoughtly, though agencies reselling at scale can absorb it in exchange for white-label branding and a broader integration ecosystem. ElevenLabs Agents imposes no self-serve restrictions on end clients but lacks agency-specific white-label functionality entirely.

Custom pipeline control → ElevenLabs Agents

ElevenLabs Agents is API-first, giving engineering teams full programmatic control over the agent lifecycle, while Thoughtly is explicitly not API-first. For custom pipeline control, that programmatic access at every stage is essential. ElevenLabs also offers self-serve signup, letting engineers onboard and iterate immediately without a sales call, whereas Thoughtly requires one. These two factors decisively favor ElevenLabs Agents for engineering-led custom pipeline use cases.

Ecommerce support and orders → Thoughtly

For ecommerce support and order flows, native CRM and platform integrations are critical. Thoughtly offers 200+ native integrations including HubSpot, Salesforce, Twilio, and Telnyx, plus native outbound campaigns, warm transfer to human agents, and a built-in knowledge base, all of which directly serve ecommerce workflows. ElevenLabs Agents has a lower platform fee at $0/mo versus Thoughtly's $500/mo and supports 70 languages versus 34, which are meaningful advantages. However, the breadth of native integrations and outbound campaign support in Thoughtly is more directly relevant to order flow automation at scale.

Healthcare compliance → Tie

Both tools restrict HIPAA BAA to enterprise plans only, so neither has an advantage on the core compliance requirement. Thoughtly adds SOC 2 Type II and GDPR tooling, plus 200 or more native integrations and warm transfer support useful in healthcare workflows. ElevenLabs Agents offers 75 ms latency and 70 languages but lacks additional compliance differentiators in the available facts. The HIPAA parity is decisive enough that no confident winner can be declared.

Outbound sales campaigns → Thoughtly

Thoughtly includes native outbound campaigns, warm transfer to human agents, 200+ native integrations including HubSpot and Salesforce, a built-in knowledge base, and native SIP trunking. These are table-stakes features for outbound sales and call-center work. ElevenLabs Agents has no cited outbound campaign capability and no warm transfer fact. Thoughtly's $500 per month platform fee is a real cost, but its feature set for outbound sales is decisively stronger.

SMB receptionist and booking → Thoughtly

For SMB receptionist and booking use cases, Thoughtly offers warm transfer to human agents, native outbound campaigns, a built-in knowledge base, number provisioning, 200+ native integrations including HubSpot and Salesforce, and a simulation testing suite. ElevenLabs Agents has a lower entry cost with a $0 platform fee versus Thoughtly's $500 per month, which puts Thoughtly at a disadvantage for budget-conscious SMBs. However, Thoughtly's warm transfer capability and deep integrations are directly tied to receptionist and booking workflows, making it more purpose-built for this use case despite the higher platform fee.

Common questions

Which tool is cheaper to start with, Thoughtly or ElevenLabs Agents?+

ElevenLabs Agents charges no monthly platform fee and includes 10,000 free credits per month. Thoughtly charges a $500/mo platform fee. For teams that want to test before committing budget, ElevenLabs Agents offers a meaningfully lower entry cost.

Can I sign up for either tool without talking to sales?+

ElevenLabs Agents supports self-serve signup. Thoughtly does not offer self-serve signup, so you will need to contact their team to get started.

Which platform supports more languages for voice agents?+

ElevenLabs Agents supports 70 languages. Thoughtly supports 34 languages. For multilingual deployments, ElevenLabs Agents covers a broader range.

Does either platform offer HIPAA compliance on standard plans?+

Neither platform offers a HIPAA BAA on base plans. Both Thoughtly and ElevenLabs Agents restrict HIPAA BAA access to enterprise tiers only.

How does ElevenLabs Agents latency compare to competitors?+

ElevenLabs Agents reports a median end-to-end latency of 75 ms. No comparable latency figure for Thoughtly is available in the provided data.

Can I use my own LLM or TTS voice with Thoughtly?+

Yes. Thoughtly supports bring-your-own LLM and bring-your-own TTS voice, giving you flexibility over the underlying AI models and voice assets used in your agents.

Which platform is better for outbound call campaigns?+

Thoughtly offers native outbound campaigns, warm transfer to human agents, and supports buying or porting numbers directly in-platform, along with native SIP trunking. ElevenLabs Agents has none of these outbound campaign features listed in the available data.

Is ElevenLabs Agents API-first or does it rely on a no-code builder?+

ElevenLabs Agents supports both approaches. It is API-first, covering the full agent lifecycle via API, and also provides a no-code agent builder. Thoughtly offers a no-code builder but is not classified as API-first.

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