Fireflies.ai vs Gong

Fireflies.ai publishes a clear annual rate of $10/seat/mo, while Gong does not publish a per seat price at all and requires contacting sales, making costs hard to plan across many client accounts. Both tools support in person and mobile capture, and both offer a bot free way to join calls, so that need is matched. Fireflies.ai also documents its storage limit directly, 8,000 minutes per seat on Pro and unlimited on Business and above, where Gong publishes no storage limit. Fireflies.ai further exports transcripts in PDF, DOCX, SRT, CSV, and JSON, while Gong only offers transcripts via API in JSON.

Fireflies.ai connects into Slack, Notion, Zapier, Linear, and Airtable, giving engineering teams a direct path to route standup notes into a tracker like Linear without extra setup. Gong lists only Slack and MCP support, a much thinner set for landing notes across the tools an async engineering team actually uses. Both generate automatic action items and offer a public API, so execution itself is close, and both produce an AI meeting summary. Fireflies.ai also publishes a clear annual price at $10/seat/mo, where Gong requires contacting sales. The integration reach makes Fireflies.ai the stronger fit here.

Fireflies.ai includes a HIPAA BAAHIPAA BAA - A signed Business Associate Agreement that lets you handle protected health information under US healthcare privacy law., while Gong does not publish a HIPAA BAA option at all, a non negotiable gap for legal and healthcare teams that need one documented. Both tools exclude customer data from AI model training and both meet GDPR with EU data residency, and both offer a bot free way to join calls, so those needs are matched. Retention controls are close either way: Fireflies.ai offers custom data retention on its Enterprise plan, while Gong offers configurable retention managed by a technical admin with a 3 year standard. The missing HIPAA BAA is the deciding gap for Gong here.

Both tools build clips and highlight reels and both offer full video recording and an ask your meeting AI chat for querying past sessions, so the core research workflow is matched either way. The gap opens on getting data out: Fireflies.ai exports transcripts in PDF, DOCX, SRT, CSV, JSON, and MD, while Gong only makes transcripts available through its API in JSON, a heavier lift for a researcher who just wants a file. Fireflies.ai also supports more languages, 100 against Gong's 70, useful for research spanning international user bases. The easier export path tips this toward Fireflies.ai.

Both tools generate an AI meeting summary and identify speakers automatically, covering the core need for clean, speaker labelled interview notes. Fireflies.ai exports transcripts directly as PDF, DOCX, SRT, CSV, JSON, and MD, formats a recruiter can drop straight into an ATS, while Gong only makes transcripts available through its API in JSON, which needs engineering help to use. Fireflies.ai also publishes a clear annual price of $10/seat/mo, while Gong requires contacting sales, harder to plan for a growing talent team. The direct, usable export path is the deciding factor for recruiters.

Both tools sync calls into a CRM, Fireflies.ai listing Salesforce, HubSpot, Affinity, and Redtail against Gong's Salesforce, HubSpot, and MS Dynamics, so the two major CRMs are covered either way. Automatic action items and clip or highlight creation for coaching are supported by both as well. Fireflies.ai's live real time transcription is a verified feature, while Gong lists the same capability as a vendor claim. Fireflies.ai also publishes a clear annual price at $10/seat/mo, where Gong requires contacting sales, which matters for a sales team trying to plan seat costs as it scales.

Fireflies.ai's free plan includes unlimited transcription minutes, capped only at 400 minutes of team storage and 20 AI credits. Gong does not publish a free tier or a monthly per seat price at all, requiring a sales conversation before a solo user can even see pricing. For an individual or tiny team that wants to try the product today, that is a decisive difference. Fireflies.ai's cheapest paid plan runs $18/seat/mo once someone does need to upgrade, a known number to plan around, where Gong offers none.