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OpenAI Realtime API vs Vapi

Both Voice AI platforms, OpenAI Realtime API (Frontier speech-to-speech model API (gpt-realtime family) for low-latency voice agents over WebRTC, WebSocket, and SIP.) and Vapi (Dev-first API platform, full pipeline control) go head to head here. Start with the bottom line, then the verified fact table and real production costs.

Voice AI platforms · 30 facts compared · all sourcedPricing verified Jul 30, 2026
Bottom line

Vapi wins four of five use cases, with only a tie in healthcare compliance. Its no-code agent builder, built-in knowledge base, native outbound campaigns, warm transfer, and number provisioning give it a complete telephony stack that the OpenAI Realtime API simply lacks. Vapi also supports bring-your-own LLM and bring-your-own TTS voice, while OpenAI Realtime API supports neither. Integrations with GHL, Twilio, Zapier, and Make accelerate ecommerce and SMB deployments. At a $0/mo platform fee with LLM and TTS costs passed through at cost, real production pricing runs $0.05 to $0.17 per minute, keeping costs transparent. Backed by a $50M Series B, Vapi is a credible production choice.

Reviewed by vsref Editorialfacts verified Jul 30, 2026Methodology →

Vapi is our pick for most teams. Start there, or weigh the use-case verdicts below.

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Custom pipeline control
Vapi
WINNER
Ecommerce support and orders
Vapi
WINNER
Healthcare compliance
Tie
TIE
Outbound sales campaigns
Vapi
WINNER
SMB receptionist and booking
Vapi
WINNER

OpenAI Realtime API vs Vapi: head-to-head facts

FactOpenAI Realtime APIVapi logoVapi
Base price / minn/a~$0.05Jul 15
Real production cost / minn/a~$0.05-0.17Jul 15
HIPAA BAA on base plann/a◑ Paid add-onJul 15
Native SIP trunking✓ YesJul 30✓ YesJul 15
Concurrency limit (base)n/a~10 callsJul 15
Median e2e latencyn/a~600 msJul 15
Bring-your-own LLM✗ NoJul 30✓ YesJul 15
Free tier creditn/a60+ minutes includedJul 15
buyer-good  ·  not available  ·  gated or partial  ·  production cost ranges are our estimates, see our methodology.
Swipe → to compare both tools. Each value links its source and verified date.

OpenAI Realtime API vs Vapi pricing: true cost at 3 usage tiers

All-in monthly: platform fee + per-minute + telephony. Assumes GPT-4o class model, ElevenLabs voice.
1K min/moSolo builder
OpenAI Realtime APIn/a
Vapi$110
Includes estimated telephony. Free credits can offset the first month.
10K min/moAgency
OpenAI Realtime APIn/a
Vapi$1,100
Volume pricing typically starts to apply at this tier.
100K min/moCall center
OpenAI Realtime APIn/a
Vapi$11,000
Both platforms offer custom contracts at this tier. Negotiate.

What changed recently for OpenAI Realtime API and Vapi

Jul 15, 2026VapiFree tier credit: $10 → 60+ minutes included

OpenAI Realtime API vs Vapi: verdicts by use case

Custom pipeline controlVapi

For engineering teams building custom pipelines, the ability to swap in your own LLM and TTS voice are deciding factors. Vapi supports both bring-your-own LLM and bring-your-own TTS voice, while the OpenAI Realtime API supports neither. Both tools are fully API-first, so that is a wash. Vapi also includes a simulation and testing suite, which the OpenAI Realtime API has no documented equivalent for. SIP trunking is available on both. Vapi's reported median latency is 600 ms, and the OpenAI Realtime API publishes no comparable figure. The flexibility advantages Vapi offers across the most important criteria are decisive.

Ecommerce support and ordersVapi

For ecommerce support and order flows, connecting to existing store systems is the deciding factor. Vapi natively integrates with GHL, Twilio, Telnyx, Slack, Google Calendar, Zapier, and Make, giving teams ready-made connectors to ecommerce and CRM tools. OpenAI Realtime API offers only WebRTC, WebSocket, SIP, and MCP tool calling, with no native ecommerce platform integrations. Vapi also includes a built-in knowledge base, which OpenAI Realtime API does not list. Both offer self-serve signup, but Vapi adds a $0/mo platform fee, lowering the barrier to start. DTMF/IVR support is confirmed for Vapi and not listed for OpenAI Realtime API.

Healthcare complianceTie

For HIPAA-bound workflows, the BAA is the single most critical requirement. Vapi offers a BAA only as a paid add-on, not on its base plan. No BAA information is available for OpenAI Realtime API, so neither tool can be confirmed to include it at the base plan level. On SOC 2 Type II, Vapi explicitly does not have it, and no SOC 2 information exists for OpenAI Realtime API. Vapi does have consent and recording compliance tooling and GDPR support, which OpenAI Realtime API lacks documented equivalents for. With the deciding factors unresolved or negative for both, neither tool has a clear healthcare compliance advantage.

Outbound sales campaignsVapi

For outbound sales campaigns, the most critical capability is native outbound campaign management. Vapi explicitly supports this, while the OpenAI Realtime API has no recorded outbound campaign feature. Vapi also includes warm transfer to human agents, in-platform number provisioning, and a base concurrency of 10 calls expandable at $10/mo per line. Production costs run $0.05 to $0.17/min, with LLM and TTS passed through at cost, giving teams full cost visibility. Both tools offer native SIP trunking, so that is a wash. The OpenAI Realtime API is a raw API with no campaign orchestration layer, making it a poor fit without significant custom buildout.

SMB receptionist and bookingVapi

For an SMB receptionist and booking setup, keeping fixed monthly costs low is the deciding factor. Vapi charges $0 per month in platform fees, making it accessible for small businesses without a large upfront commitment. Beyond cost, Vapi includes a built-in knowledge base and a no-code agent builder, letting non-technical owners configure the receptionist without developers. Warm transfers to humans and in-platform number provisioning are both supported, covering after-hours handoffs and setup in one place. OpenAI Realtime API lacks number provisioning and a no-code builder, making it far harder for an SMB to deploy independently.

OpenAI Realtime API vs Vapi: common questions

Is Vapi cheaper than OpenAI Realtime API?+

There is no straightforward answer because the two products are priced very differently. Vapi charges a base rate of $0.05/min, with real production costs typically ranging from $0.05 to $0.17/min depending on your LLM and TTS choices, which are passed through at cost. OpenAI Realtime API bundles its LLM and voice into its own pricing without passing those costs through separately. Without aligning on the same voice model and call volume, a direct cheaper-or-more-expensive comparison is not possible.

Vapi vs OpenAI Realtime API: which is better for no-code agency deploys?+

Vapi is the stronger fit for no-code agency deployments. It offers a built-in no-code agent builder, native outbound campaigns, warm transfer to human, a built-in knowledge base, in-platform number provisioning, and partial white-label and sub-account support. OpenAI Realtime API is API-first with no equivalent no-code tooling, no number provisioning, and no bring-your-own LLM or voice flexibility. Vapi starts at $0.05/min with LLM and TTS costs passed through at cost.

Does Vapi or OpenAI Realtime API support bring-your-own LLM?+

Vapi supports bring-your-own LLM, so you can swap in any model you prefer. OpenAI Realtime API does not offer this option, locking you into OpenAI's own models. If model flexibility is a priority, Vapi is the stronger choice.

Is Vapi or OpenAI Realtime API better for HIPAA-compliant voice applications?+

Vapi offers a HIPAA Business Associate Agreement, though it is a paid add-on rather than included by default. No HIPAA information is available for OpenAI Realtime API in this comparison. If HIPAA coverage is required, confirm add-on pricing directly with Vapi before committing.

Does Vapi or OpenAI Realtime API let you bring your own TTS voice?+

Vapi allows you to bring your own TTS voice provider, giving you control over voice quality and cost. OpenAI Realtime API does not support third-party TTS voices. Buyers who need a specific voice or vendor should factor this difference into their decision.

What does Vapi actually cost per minute in production?+

Vapi's base rate starts at $0.05 per minute, though real production costs range from $0.05 to $0.17 per minute depending on the LLM and TTS services used. LLM and TTS costs are passed through at cost. There is no monthly platform fee, and new accounts receive over 60 minutes of free credit to start.

Does Vapi require an annual contract to get the best pricing?+

Vapi requires an annual contract to access its best pricing tier, while OpenAI Realtime API does not. Buyers who want flexible, month-to-month commitments may find OpenAI Realtime API easier to start with at scale.

How does Vapi handle scaling concurrent calls, and what does it cost?+

Vapi includes 10 concurrent calls on the base plan, with each additional concurrent line costing $10 per month. The platform reports a median end-to-end latency of 600 ms. Buyers running high-volume outbound campaigns should factor in extra concurrency fees when budgeting.

Can I buy or port phone numbers directly inside Vapi, and does OpenAI Realtime API offer the same?+

Vapi lets you buy and port numbers directly within the platform. OpenAI Realtime API does not support in-platform number provisioning. Both platforms support native SIP trunking, so OpenAI Realtime API users need to manage numbers through a separate telephony provider.

What compliance and security certifications does Vapi currently hold?+

Vapi provides GDPR tooling, EU residency options, and consent and recording compliance tooling. However, Vapi does not currently hold SOC 2 Type II certification, and HIPAA coverage requires a paid add-on. Buyers in regulated industries should evaluate whether these limitations meet their requirements.

Best OpenAI Realtime API alternatives →Best Vapi alternatives →

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