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Parloa Review

AI Agent Management Platform (AMP) for enterprise contact centers - design, test, scale, optimize agentic AI.

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Facts verified Jul 30, 2026Try Parloa

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What we know about Parloa

Parloa sits in the voice ai category, where it is aI Agent Management Platform (AMP) for enterprise contact centers - design, test, scale, optimize agentic AI. We keep this Parloa profile grounded in primary sources, each fact dated to when we last confirmed it.

Parloa does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Parloa quote, it is the fastest way for us to close that gap.

On capabilities, Parloa covers bring-your-own llm, bring-your-own tts voice, soc 2 type ii, gdpr tooling / eu residency, no-code agent builder, and simulation/testing suite for agents, and does not offer self-serve signup. Each of those is verified against Parloa's own docs or dashboard, not marketing copy.

For compliance, with Parloa: HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Parloa before you commit, since these change plan by plan.

In total we track 11 verified facts for Parloa today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Parloa fact sheet below.

Reviewed by vsref Editorialfacts verified Jul 30, 2026Methodology →

Fact sheet

Capabilities
Capabilities facts
Bring-your-own LLM✓ YesJul 30
Bring-your-own TTS voice✓ YesJul 30
Compliance & trust
Compliance & trust facts
HIPAA BAA on base plan✓ IncludedJul 30
SOC 2 Type II✓ YesJul 30
GDPR tooling / EU residency✓ YesJul 30
Build experience
Build experience facts
No-code agent builder✓ YesJul 30
Simulation/testing suite for agents✓ YesJul 30
Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio)Genesys, Five9, Twilio, Salesforce, SAP + moreJul 30
Commercial
Commercial facts
Self-serve signup✗ NoJul 30
Founded year + HQ2018, Berlin, GermanyJul 30
Funding stage (credibility signal)Series D, $350M at $3B valuationJul 30

Considering a switch? Best Parloa alternatives →

TTS in this stack

Parloa lets you bring your own text-to-speech voice, so the voice engine is a separate pricing and quality decision. Compare the engines builders plug in most: ElevenLabs, Cartesia, OpenAI TTS, or the full text-to-speech comparison →

STT in this stack

A voice agent hears through its speech-to-text engine, and transcription accuracy and streaming latency are priced per audio minute. Compare the engines builders pair with Parloa: Deepgram, AssemblyAI, GPT-4o Transcribe, or the full speech-to-text comparison →

Parloa head-to-head

Parloa vs PolyAIwon 2 · lost 1 · tied 3
No-code agency deploystieCustom pipeline controlwonEcommerce support and orderslostHealthcare compliancewonOutbound sales campaignstieSMB receptionist and bookingtie
Parloa vs Cognigy (NiCE)won 3 · lost 1 · tied 2
No-code agency deploystieCustom pipeline controlwonEcommerce support and orderswonHealthcare compliancewonOutbound sales campaignslostSMB receptionist and bookingtie