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Omilia Review

Conversational AI platform for contact-center voice/IVR automation, with native 'Lexis' voice synthesis and agentic voice/chat agents.

Among the 17 voice ai tools we track, Omilia has the 2nd-lowest latency - a fit for real-time, conversational apps.

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Facts verified Jul 30, 2026Try Omilia

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What we know about Omilia

Omilia is a voice ai platform: conversational AI platform for contact-center voice/IVR automation, with native 'Lexis' voice synthesis and agentic voice/chat agents. This profile tracks every Omilia fact we have verified, each linked to a primary source and dated.

Omilia does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Omilia quote, it is the fastest way for us to close that gap.

On capabilities, Omilia covers dtmf / ivr navigation, soc 2 type ii, gdpr tooling / eu residency, and no-code agent builder, and does not offer self-serve signup. Each of those is verified against Omilia's own docs or dashboard, not marketing copy.

On performance, Omilia reports a median end-to-end latency around 45 ms. Latency figures are vendor claims until we measure them ourselves, and they are labeled that way on the Omilia fact sheet, so treat them as a starting point rather than a guarantee.

For compliance, with Omilia: HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Omilia before you commit, since these change plan by plan.

Omilia ranks the 2nd-lowest latency of the 17 voice ai tools we track, so where it lands for you depends on which of those matters more.

In total we track 9 verified facts for Omilia today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Omilia fact sheet below.

Reviewed by vsref Editorialfacts verified Jul 30, 2026Methodology →

Fact sheet

Capabilities
Capabilities facts
Median e2e latency~45 msJul 30
DTMF / IVR navigation✓ YesJul 30
Compliance & trust
Compliance & trust facts
HIPAA BAA on base plan✓ IncludedJul 30
SOC 2 Type II✓ YesJul 30
GDPR tooling / EU residency✓ GDPR badge on homepage.Jul 30
Build experience
Build experience facts
No-code agent builder✓ YesJul 30
Commercial
Commercial facts
Self-serve signup✗ NoJul 30
Founded year + HQ2002, Limassol, Cyprus (founded in Athens, Greece)Jul 30
Funding stage (credibility signal)$20M Grafton (2020), ex-bootstrappedJul 30

Considering a switch? Best Omilia alternatives →

TTS in this stack

A voice agent's voice quality and per-minute cost come from its text-to-speech engine. See how dedicated engines compare on price, latency, and cloning rights: ElevenLabs, Cartesia, OpenAI TTS, or the full text-to-speech comparison →

STT in this stack

A voice agent hears through its speech-to-text engine, and transcription accuracy and streaming latency are priced per audio minute. Compare the engines builders pair with Omilia: Deepgram, AssemblyAI, GPT-4o Transcribe, or the full speech-to-text comparison →

Omilia head-to-head

Omilia vs PolyAIwon 1 · lost 2 · tied 3
No-code agency deploystieCustom pipeline controllostEcommerce support and orderslostHealthcare compliancewonOutbound sales campaignstieSMB receptionist and bookingtie