Deepgram vs Rev AI

For batch transcription, Rev AI costs $0.003 per audio minute versus Deepgram at $0.004 per audio minute, making Rev AI the less expensive option. However, if you need speaker diarizationdiarization - Splitting a transcript by speaker, so you can see who said what., Rev AI includes it while Deepgram charges an additional $0.002 per audio minute, which can narrow or reverse the cost gap depending on your usage.

For call centers, the choice depends on your priorities. Rev AI includes speaker diarizationdiarization - Splitting a transcript by speaker, so you can see who said what. at no added per-minute charge and supports 57 languages, making it well suited for multilingual contact centers. Deepgram offers a lower batch transcription rate ($0.003/min vs. $0.004/min), higher base concurrency (50 REST and 150 WebSocket connections), a self-host option, and HIPAA BAAs available without an enterprise contract, which may matter for healthcare contact centers.

Deepgram allows up to 50 concurrent REST requests and 150 concurrent WebSocket requests on its pay-as-you-go plan. Rev AI limits base-plan users to 10 concurrent streams and 5 async multipart uploads. For teams that need high concurrencyconcurrency - How many phone calls the platform can handle at the same time. without a custom contract, Deepgram's base limits are substantially higher.

Deepgram offers a HIPAA BAAHIPAA BAA - A signed Business Associate Agreement that lets you handle protected health information under US healthcare privacy law. to all eligible customers. Rev AI makes its HIPAA BAA available at the enterprise tier only, meaning you may need to negotiate a contract before achieving compliance. Teams needing HIPAA coverage without an enterprise commitment may find Deepgram more accessible.

Rev AI supports 57 languages while Deepgram supports 50. Both tools offer automatic language detection, so either can identify the spoken language without you specifying it upfront. Rev AI has a slight edge in raw language count.

Rev AI includes speaker diarizationdiarization - Splitting a transcript by speaker, so you can see who said what. in its standard offering, while Deepgram treats it as a paid add-on at $0.002 per audio minute on top of the base transcription rate. For teams that need diarization as a core requirement, Rev AI avoids that extra per-minute charge.

Deepgram provides $200 in credits with no expiration date and no credit card required when you sign up, letting developers test the API at scale before committing to a paid plan.

Deepgram offers a self-hostself-host - Run the software on your own servers instead of the vendor’s cloud. and on-premises deployment option, which is important for teams with strict data-residency requirements or air-gapped environments that cannot send audio to a cloud API.

In third-party benchmarks, Deepgram recorded a 5.18% word error rate while Rev AI recorded a 5.92% word error rate. Deepgram's lower score indicates slightly better accuracy in that benchmark, though results can vary by audio type and domain.

Deepgram offers PII redactionPII redaction - Automatically removing personal details (names, card numbers, phone numbers) from the transcript. as a paid add-on at $0.002 per audio minute, billed on top of your base transcription rate. It is not bundled into any standard plan, so budget for the extra per-minute charge if you need personally identifiable information removed from your transcripts.