# Vapi Review

> Vapi review: Dev-first API platform, full pipeline control. Verified pricing, features, and the strongest alternatives in Voice AI.

![Vapi logo](https://www.versusref.com/logos/vapi.png)

Dev-first API platform, full pipeline control

Among the 23 voice ai tools we track, Vapi has the 7th-cheapest per-minute rate - a fit for cost-sensitive, high-volume work.

From $0.05/min · facts verified Jul 15, 2026

## What we know about Vapi

This is our verified profile of Vapi, a voice ai platform - dev-first API platform, full pipeline control. Every fact about Vapi below carries the source it came from and the day we checked it.

On pricing, Vapi starts at $0.05 per minute for its entry tier. That is the sticker rate: real production cost usually runs higher once you add a language model, a voice provider, and telephony minutes, and we model Vapi closer to 0.05-0.17 USD/min all-in.

New Vapi accounts get 60+ minutes included to test with before a card is required, which is enough to run a handful of real calls and judge latency and voice quality for your own script rather than a demo.

On capabilities, Vapi covers llm/tts costs passed through at cost?, annual contract required for best pricing?, native sip trunking, bring-your-own llm, bring-your-own tts voice, and native outbound campaigns, and does not offer soc 2 type ii. Each of those is verified against Vapi's own docs or dashboard, not marketing copy.

On performance, Vapi reports a median end-to-end latency around 600 ms and 10 calls concurrent calls on the base plan. Latency figures are vendor claims until we measure them ourselves, and they are labeled that way on the Vapi fact sheet, so treat them as a starting point rather than a guarantee.

For compliance, with Vapi: HIPAA is paid_addon on the plans we checked and SOC 2 Type II is not reported. If you are in a regulated space, confirm the current posture with Vapi before you commit, since these change plan by plan.

Placed against the 23 voice ai tools we track, Vapi's strongest showing is the 7th-cheapest per-minute rate, while it trails at 12th on latency - a spread worth weighing against your own priorities.

Since we started tracking Vapi, 1 verified fact change has landed in its record - the "What changed recently" section below has the specifics.

In total we track 29 verified facts for Vapi today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Vapi fact sheet below.

## Vapi pricing

≈ $0.11 per minute all-in (est.), verified Jul 15, 2026 ([source](https://vapi.ai/pricing)).

| Monthly volume | All-in monthly bill |
| --- | --- |
| 1K min/mo | $110 |
| 10K min/mo | $1,100 |
| 100K min/mo | $11,000 |

All-in monthly: platform fee + per-minute + telephony. Assumes GPT-4o class model, ElevenLabs voice.

## Fact sheet

### Pricing

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Base price / min | ~$0.05 | Jul 15 | [source](https://vapi.ai/pricing) |
| Real production cost / min | ~$0.05-0.17 | Jul 15 | [source](https://vapi.ai/pricing) |
| Concurrency limit (base) | ~10 calls | Jul 15 | [source](https://vapi.ai/pricing) |
| Free tier credit | 60+ minutes included | Jul 15 | [source](https://vapi.ai/pricing) |
| Monthly platform fee | ~$0 | Jul 15 | [source](https://vapi.ai/pricing) |
| LLM/TTS costs passed through at cost? | ✓  Yes | Jul 15 | [source](https://vapi.ai/pricing) |
| Cost per extra concurrent line | ~$10 | Jul 15 | [source](https://vapi.ai/pricing) |
| Annual contract required for best pricing? | ✓  Yes | Jul 15 | [source](https://vapi.ai/pricing) |

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Native SIP trunking | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Median e2e latency | ~600 ms | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Bring-your-own LLM | ✓  Yes | Jul 15 | [source](https://vapi.ai/pricing) |
| Bring-your-own TTS voice | ✓  Yes | Jul 15 | [source](https://vapi.ai/pricing) |
| Native outbound campaigns | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Warm transfer to human | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Built-in knowledge base | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Buy/port numbers in-platform | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| DTMF / IVR navigation | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ◑  Paid add-on | Jul 15 | [source](https://vapi.ai/pricing) |
| SOC 2 Type II | ✗  No | Jul 15 | [source](https://vapi.ai/pricing) |
| GDPR tooling / EU residency | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Consent/recording compliance tooling | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| No-code agent builder | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| API-first (full lifecycle via API) | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Simulation/testing suite for agents | ✓  Yes | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| White-label / sub-accounts for agencies | ◑  Partial | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |
| Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio) | GHL, Twilio, Telnyx, Slack, Google Calendar, Zapier, Make | Jul 15 | [source](https://docs.vapi.ai/quickstart/introduction) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✓  Yes | Jul 15 | [source](https://vapi.ai/pricing) |
| Support tier / SLA on base plans | Discord/Email on Build; SLA on Scale | Jul 15 | [source](https://vapi.ai/pricing) |
| Funding stage (credibility signal) | $50M Series B | Jul 15 | [source](https://vapi.ai/pricing) |

## Vapi head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [Vapi vs Dasha](https://www.versusref.com/voice-ai/dasha-vs-vapi/) | won 6 · lost 0 · tied 0 | No-code agency deploys: won; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: won; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs LiveKit Agents](https://www.versusref.com/voice-ai/livekit-agents-vs-vapi/) | won 4 · lost 2 · tied 0 | No-code agency deploys: won; Custom pipeline control: lost; Ecommerce support and orders: won; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Millis AI](https://www.versusref.com/voice-ai/millis-vs-vapi/) | won 5 · lost 1 · tied 0 | No-code agency deploys: won; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: won; Outbound sales campaigns: won; SMB receptionist and booking: lost |
| [Vapi vs Phonely](https://www.versusref.com/voice-ai/phonely-vs-vapi/) | won 3 · lost 3 · tied 0 | No-code agency deploys: won; Custom pipeline control: won; Ecommerce support and orders: lost; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: lost |
| [Vapi vs Ringly.io](https://www.versusref.com/voice-ai/ringly-vs-vapi/) | won 4 · lost 2 · tied 0 | No-code agency deploys: won; Custom pipeline control: won; Ecommerce support and orders: lost; Healthcare compliance: won; Outbound sales campaigns: won; SMB receptionist and booking: lost |
| [Vapi vs Thoughtly](https://www.versusref.com/voice-ai/thoughtly-vs-vapi/) | won 4 · lost 2 · tied 0 | No-code agency deploys: lost; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Ultravox](https://www.versusref.com/voice-ai/ultravox-vs-vapi/) | won 6 · lost 0 · tied 0 | No-code agency deploys: won; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: won; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Vocode](https://www.versusref.com/voice-ai/vapi-vs-vocode/) | won 4 · lost 1 · tied 1 | No-code agency deploys: won; Custom pipeline control: lost; Ecommerce support and orders: won; Healthcare compliance: tie; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Voiceflow](https://www.versusref.com/voice-ai/vapi-vs-voiceflow/) | won 3 · lost 3 · tied 0 | No-code agency deploys: lost; Custom pipeline control: won; Ecommerce support and orders: lost; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Deepgram Voice Agent API](https://www.versusref.com/voice-ai/deepgram-voice-agent-api-vs-vapi/) | won 3 · lost 0 · tied 2 | No-code agency deploys: won; Custom pipeline control: tie; Healthcare compliance: tie; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs OpenAI Realtime API](https://www.versusref.com/voice-ai/openai-realtime-api-vs-vapi/) | won 4 · lost 0 · tied 1 | Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: tie; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Pipecat](https://www.versusref.com/voice-ai/pipecat-vs-vapi/) | won 3 · lost 1 · tied 1 | No-code agency deploys: won; Custom pipeline control: tie; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Retell AI](https://www.versusref.com/voice-ai/retell-vs-vapi/) | won 2 · lost 4 · tied 0 | No-code agency deploys: lost; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: lost; Outbound sales campaigns: lost; SMB receptionist and booking: lost |
| [Vapi vs Twilio ConversationRelay](https://www.versusref.com/voice-ai/twilio-conversationrelay-vs-vapi/) | won 3 · lost 1 · tied 0 | Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: lost; Outbound sales campaigns: won |
| [Vapi vs Hume EVI](https://www.versusref.com/voice-ai/hume-evi-vs-vapi/) | won 5 · lost 1 · tied 0 | No-code agency deploys: won; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Vapi vs Bolna](https://www.versusref.com/voice-ai/bolna-vs-vapi/) | won 2 · lost 1 · tied 1 | No-code agency deploys: won; Ecommerce support and orders: won; Healthcare compliance: tie; Outbound sales campaigns: lost |
| [Vapi vs Dograh](https://www.versusref.com/voice-ai/dograh-vs-vapi/) | won 4 · lost 0 · tied 2 | No-code agency deploys: won; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: tie; Outbound sales campaigns: won; SMB receptionist and booking: tie |

## What changed recently

| Date | Tool | Change |
| --- | --- | --- |
| Jul 15, 2026 | Vapi | Free tier credit: $10 → 60+ minutes included |

Source: https://www.versusref.com/voice-ai/tools/vapi/