# Thoughtly Review

> Thoughtly review: No-code AI contact center. Verified pricing, features, and the strongest alternatives in Voice AI. Real production costs and per-use-case.

![Thoughtly logo](https://www.versusref.com/logos/thoughtly.png)

No-code AI contact center

Among the 13 voice ai tools we track, Thoughtly has the 6th-highest included concurrency.

From $500/mo · facts verified Jul 15, 2026

## What we know about Thoughtly

Thoughtly is a voice ai platform: no-code AI contact center. This profile tracks every Thoughtly fact we have verified, each linked to a primary source and dated.

On pricing, Thoughtly starts at $500 per month for its entry tier. That is the sticker rate: real production cost usually runs higher once you add a language model, a voice provider, and telephony minutes.

On capabilities, Thoughtly covers native sip trunking, bring-your-own llm, bring-your-own tts voice, native outbound campaigns, warm transfer to human, and built-in knowledge base, and does not offer annual contract required for best pricing?, api-first (full lifecycle via api), and self-serve signup. Each of those is verified against Thoughtly's own docs or dashboard, not marketing copy.

On performance, Thoughtly reports 10 calls concurrent calls on the base plan. Latency figures are vendor claims until we measure them ourselves, and they are labeled that way on the Thoughtly fact sheet, so treat them as a starting point rather than a guarantee.

For compliance, with Thoughtly: HIPAA is enterprise_only on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Thoughtly before you commit, since these change plan by plan.

Thoughtly ranks the 6th-highest included concurrency of the 13 voice ai tools we track, but only 15th of 13 for languages, so where it lands for you depends on which of those matters more.

In total we track 22 verified facts for Thoughtly today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Thoughtly fact sheet below.

## Fact sheet

### Pricing

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Concurrency limit (base) | ~10 calls | Jul 15 | [source](https://thoughtly.com/pricing) |
| Monthly platform fee | ~$500 | Jul 15 | [source](https://thoughtly.com/pricing) |
| Annual contract required for best pricing? | ✗  No | Jul 15 | [source](https://thoughtly.com/pricing) |

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Native SIP trunking | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |
| Bring-your-own LLM | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |
| Bring-your-own TTS voice | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |
| Native outbound campaigns | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |
| Warm transfer to human | ✓  Yes | Jul 15 | [source](https://docs.thoughtly.com/getting-started/introduction) |
| Built-in knowledge base | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |
| Languages supported | ~34 languages | Jul 15 | [source](https://thoughtly.com/pricing) |
| Buy/port numbers in-platform | ✓  Yes | Jul 15 | [source](https://docs.thoughtly.com/getting-started/introduction) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ◑  Enterprise only | Jul 15 | [source](https://thoughtly.com/pricing) |
| SOC 2 Type II | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |
| GDPR tooling / EU residency | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| No-code agent builder | ✓  Yes | Jul 15 | [source](https://thoughtly.com/pricing) |
| API-first (full lifecycle via API) | ✗  No | Jul 15 | [source](https://docs.thoughtly.com/getting-started/introduction) |
| Simulation/testing suite for agents | ✓  Yes | Jul 15 | [source](https://docs.thoughtly.com/getting-started/introduction) |
| White-label / sub-accounts for agencies | ◑  Partial | Jul 15 | [source](https://thoughtly.com/pricing) |
| Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio) | 200+ native; HubSpot, Salesforce, Twilio, Telnyx | Jul 15 | [source](https://thoughtly.com/pricing) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✗  No | Jul 15 | [source](https://thoughtly.com/pricing) |
| Support tier / SLA on base plans | Email on Flex; 99.9% SLA on Scale | Jul 15 | [source](https://thoughtly.com/pricing) |
| Founded year + HQ | New York, NY | Jul 15 | [source](https://thoughtly.com/pricing) |

## Thoughtly head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [Thoughtly vs Bland AI](https://www.versusref.com/voice-ai/bland-vs-thoughtly/) | won 1 · lost 3 · tied 1 | No-code agency deploys: won; Custom pipeline control: lost; Healthcare compliance: tie; Outbound sales campaigns: lost; SMB receptionist and booking: lost |
| [Thoughtly vs ElevenLabs Agents](https://www.versusref.com/voice-ai/elevenlabs-agents-vs-thoughtly/) | won 4 · lost 1 · tied 1 | No-code agency deploys: won; Custom pipeline control: lost; Ecommerce support and orders: won; Healthcare compliance: tie; Outbound sales campaigns: won; SMB receptionist and booking: won |
| [Thoughtly vs Retell AI](https://www.versusref.com/voice-ai/retell-vs-thoughtly/) | won 2 · lost 3 · tied 1 | No-code agency deploys: lost; Custom pipeline control: won; Ecommerce support and orders: lost; Healthcare compliance: tie; Outbound sales campaigns: lost; SMB receptionist and booking: won |
| [Thoughtly vs Vapi](https://www.versusref.com/voice-ai/thoughtly-vs-vapi/) | won 2 · lost 4 · tied 0 | No-code agency deploys: won; Custom pipeline control: lost; Ecommerce support and orders: lost; Healthcare compliance: won; Outbound sales campaigns: lost; SMB receptionist and booking: lost |

Source: https://www.versusref.com/voice-ai/tools/thoughtly/