# Parloa Review

> Parloa review: AI Agent Management Platform (AMP) for enterprise contact centers - design, test, scale, optimize agentic AI. Verified pricing, features, and.

AI Agent Management Platform (AMP) for enterprise contact centers - design, test, scale, optimize agentic AI.

See pricing · facts verified Jul 30, 2026

## What we know about Parloa

Parloa sits in the voice ai category, where it is aI Agent Management Platform (AMP) for enterprise contact centers - design, test, scale, optimize agentic AI. We keep this Parloa profile grounded in primary sources, each fact dated to when we last confirmed it.

Parloa does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Parloa quote, it is the fastest way for us to close that gap.

On capabilities, Parloa covers bring-your-own llm, bring-your-own tts voice, soc 2 type ii, gdpr tooling / eu residency, no-code agent builder, and simulation/testing suite for agents, and does not offer self-serve signup. Each of those is verified against Parloa's own docs or dashboard, not marketing copy.

For compliance, with Parloa: HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Parloa before you commit, since these change plan by plan.

In total we track 11 verified facts for Parloa today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Parloa fact sheet below.

## Fact sheet

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Bring-your-own LLM | ✓  Yes | Jul 30 | [source](https://www.parloa.com/platform/) |
| Bring-your-own TTS voice | ✓  Yes | Jul 30 | [source](https://www.parloa.com/platform/) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ✓  Included | Jul 30 | [source](https://trust.parloa.com/) |
| SOC 2 Type II | ✓  Yes | Jul 30 | [source](https://trust.parloa.com/) |
| GDPR tooling / EU residency | ✓  Yes | Jul 30 | [source](https://trust.parloa.com/) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| No-code agent builder | ✓  Yes | Jul 30 | [source](https://www.parloa.com/platform/) |
| Simulation/testing suite for agents | ✓  Yes | Jul 30 | [source](https://www.parloa.com/platform/) |
| Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio) | Genesys, Five9, Twilio, Salesforce, SAP + more | Jul 30 | [source](https://www.parloa.com/platform/) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✗  No | Jul 30 | [source](https://www.parloa.com) |
| Founded year + HQ | 2018, Berlin, Germany | Jul 30 | [source](https://www.businesswire.com/news/home/20250506194825/en/Parloa-Raises-$120M-Series-C-to-Reinvent-Customer-Service-with-Agentic-AI) |
| Funding stage (credibility signal) | Series D, $350M at $3B valuation | Jul 30 | [source](https://www.parloa.com/parloa-in-the-press/parloa-valued-at-3-billion-with-350m-series-d/) |

## Parloa head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [Parloa vs PolyAI](https://www.versusref.com/voice-ai/parloa-vs-polyai/) | won 2 · lost 1 · tied 3 | No-code agency deploys: tie; Custom pipeline control: won; Ecommerce support and orders: lost; Healthcare compliance: won; Outbound sales campaigns: tie; SMB receptionist and booking: tie |
| [Parloa vs Cognigy (NiCE)](https://www.versusref.com/voice-ai/cognigy-vs-parloa/) | won 3 · lost 1 · tied 2 | No-code agency deploys: tie; Custom pipeline control: won; Ecommerce support and orders: won; Healthcare compliance: won; Outbound sales campaigns: lost; SMB receptionist and booking: tie |

Source: https://www.versusref.com/voice-ai/tools/parloa/