# Omilia Review

> Omilia review: Conversational AI platform for contact-center voice/IVR automation, with native 'Lexis' voice synthesis and agentic voice/chat agents. Verified.

Conversational AI platform for contact-center voice/IVR automation, with native 'Lexis' voice synthesis and agentic voice/chat agents.

Among the 17 voice ai tools we track, Omilia has the 2nd-lowest latency - a fit for real-time, conversational apps.

See pricing · facts verified Jul 30, 2026

## What we know about Omilia

Omilia is a voice ai platform: conversational AI platform for contact-center voice/IVR automation, with native 'Lexis' voice synthesis and agentic voice/chat agents. This profile tracks every Omilia fact we have verified, each linked to a primary source and dated.

Omilia does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Omilia quote, it is the fastest way for us to close that gap.

On capabilities, Omilia covers dtmf / ivr navigation, soc 2 type ii, gdpr tooling / eu residency, and no-code agent builder, and does not offer self-serve signup. Each of those is verified against Omilia's own docs or dashboard, not marketing copy.

On performance, Omilia reports a median end-to-end latency around 45 ms. Latency figures are vendor claims until we measure them ourselves, and they are labeled that way on the Omilia fact sheet, so treat them as a starting point rather than a guarantee.

For compliance, with Omilia: HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Omilia before you commit, since these change plan by plan.

Omilia ranks the 2nd-lowest latency of the 17 voice ai tools we track, so where it lands for you depends on which of those matters more.

In total we track 9 verified facts for Omilia today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Omilia fact sheet below.

## Fact sheet

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Median e2e latency | ~45 ms | Jul 30 | [source](https://omilia.com) |
| DTMF / IVR navigation | ✓  Yes | Jul 30 | [source](https://omilia.com) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ✓  Included | Jul 30 | [source](https://omilia.com) |
| SOC 2 Type II | ✓  Yes | Jul 30 | [source](https://omilia.com) |
| GDPR tooling / EU residency | ✓  GDPR badge on homepage. | Jul 30 | [source](https://omilia.com) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| No-code agent builder | ✓  Yes | Jul 30 | [source](https://omilia.com) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✗  No | Jul 30 | [source](https://omilia.com) |
| Founded year + HQ | 2002, Limassol, Cyprus (founded in Athens, Greece) | Jul 30 | [source](https://tech.eu/2020/05/05/omilia-funding/) |
| Funding stage (credibility signal) | $20M Grafton (2020), ex-bootstrapped | Jul 30 | [source](https://omilia.com/omilia-funding-20-million-conversational-ai/) |

## Omilia head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [Omilia vs PolyAI](https://www.versusref.com/voice-ai/omilia-vs-polyai/) | won 1 · lost 2 · tied 3 | No-code agency deploys: tie; Custom pipeline control: lost; Ecommerce support and orders: lost; Healthcare compliance: won; Outbound sales campaigns: tie; SMB receptionist and booking: tie |

Source: https://www.versusref.com/voice-ai/tools/omilia/