# Guava (formerly Gridspace) Review

> Guava (formerly Gridspace) review: Developer-first voice agent API 'for regulated industries', built on a decade of Gridspace voice AI in banks and hospitals.

Developer-first voice agent API 'for regulated industries', built on a decade of Gridspace voice AI in banks and hospitals.

Among the 17 voice ai tools we track, Guava (formerly Gridspace) has the 15th-lowest latency.

See pricing · facts verified Jul 30, 2026

## What we know about Guava (formerly Gridspace)

This is our verified profile of Guava (formerly Gridspace), a voice ai platform - developer-first voice agent API 'for regulated industries', built on a decade of Gridspace voice AI in banks and hospitals. Every fact about Guava (formerly Gridspace) below carries the source it came from and the day we checked it.

Guava (formerly Gridspace) does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Guava (formerly Gridspace) quote, it is the fastest way for us to close that gap.

On capabilities, Guava (formerly Gridspace) covers native outbound campaigns, soc 2 type ii, and api-first (full lifecycle via api). Each of those is verified against Guava (formerly Gridspace)'s own docs or dashboard, not marketing copy.

On performance, Guava (formerly Gridspace) reports a median end-to-end latency around 1,000 ms. Latency figures are vendor claims until we measure them ourselves, and they are labeled that way on the Guava (formerly Gridspace) fact sheet, so treat them as a starting point rather than a guarantee.

For compliance, with Guava (formerly Gridspace): HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Guava (formerly Gridspace) before you commit, since these change plan by plan.

Among the 17 voice ai tools in our matrix, Guava (formerly Gridspace) leads with the 15th-lowest latency; the fact sheet below has the raw numbers behind that placement.

In total we track 8 verified facts for Guava (formerly Gridspace) today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Guava (formerly Gridspace) fact sheet below.

## Fact sheet

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Median e2e latency | ~1,000 ms | Jul 30 | [source](https://goguava.ai) |
| Native outbound campaigns | ✓  Yes | Jul 30 | [source](https://goguava.ai) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ✓  Included | Jul 30 | [source](https://goguava.ai) |
| SOC 2 Type II | ✓  Yes | Jul 30 | [source](https://goguava.ai) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| API-first (full lifecycle via API) | ✓  Yes | Jul 30 | [source](https://goguava.ai) |
| Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio) | CRM, EHR, workflow engines via code | Jul 30 | [source](https://goguava.ai) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Support tier / SLA on base plans | 99.9% uptime SLA | Jul 30 | [source](https://goguava.ai) |
| Founded year + HQ | 2013 (as Gridspace), Los Angeles, CA | Jul 30 | [source](https://goguava.ai) |

Source: https://www.versusref.com/voice-ai/tools/guava/