# Decagon Review

> Decagon review: AI concierge platform - voice/chat/email agents driven by natural-language Agent Operating Procedures (AOPs). Verified pricing, features, and.

AI concierge platform - voice/chat/email agents driven by natural-language Agent Operating Procedures (AOPs).

Among the 31 voice ai tools we track, Decagon has the 4th-widest language coverage - a fit for multilingual and localization projects.

See pricing · facts verified Jul 30, 2026

## What we know about Decagon

Decagon sits in the voice ai category, where it is aI concierge platform - voice/chat/email agents driven by natural-language Agent Operating Procedures (AOPs). We keep this Decagon profile grounded in primary sources, each fact dated to when we last confirmed it.

Decagon does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Decagon quote, it is the fastest way for us to close that gap.

On capabilities, Decagon covers native outbound campaigns, warm transfer to human, interruption handling (barge-in), soc 2 type ii, gdpr tooling / eu residency, and no-code agent builder, and does not offer self-serve signup. Each of those is verified against Decagon's own docs or dashboard, not marketing copy.

For compliance, with Decagon: HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Decagon before you commit, since these change plan by plan.

Among the 31 voice ai tools in our matrix, Decagon leads with the 4th-widest language coverage; the fact sheet below has the raw numbers behind that placement.

In total we track 11 verified facts for Decagon today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Decagon fact sheet below.

## Fact sheet

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Native outbound campaigns | ✓  Yes | Jul 30 | [source](https://decagon.ai/product/voice) |
| Warm transfer to human | ✓  Yes | Jul 30 | [source](https://decagon.ai/product/voice) |
| Languages supported | 70 count | Jul 30 | [source](https://decagon.ai/product/voice) |
| Interruption handling (barge-in) | ✓  Yes | Jul 30 | [source](https://decagon.ai/product/voice) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ✓  Included | Jul 30 | [source](https://decagon.ai/security) |
| SOC 2 Type II | ✓  Yes | Jul 30 | [source](https://decagon.ai/security) |
| GDPR tooling / EU residency | ✓  Yes | Jul 30 | [source](https://decagon.ai/security) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| No-code agent builder | ✓  Yes | Jul 30 | [source](https://decagon.ai) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✗  No | Jul 30 | [source](https://decagon.ai) |
| Founded year + HQ | 2023, San Francisco | Jul 30 | [source](https://www.thesaasnews.com/news/decagon-raises-131-million-in-series-c) |
| Funding stage (credibility signal) | Series D, $250M at $4.5B valuation (late 2025); $481M total | Jul 30 | [source](https://www.mobihealthnews.com/news/decagon-raises-250m-ai-agents-triples-valuation-45b) |

## Decagon head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [Decagon vs Sierra](https://www.versusref.com/voice-ai/decagon-vs-sierra/) | won 3 · lost 2 · tied 1 | No-code agency deploys: won; Custom pipeline control: lost; Ecommerce support and orders: lost; Healthcare compliance: tie; Outbound sales campaigns: won; SMB receptionist and booking: won |

Source: https://www.versusref.com/voice-ai/tools/decagon/