# Cresta Review

> Cresta review: Generative AI platform unifying autonomous AI Agent, Agent Assist, and Conversation Intelligence for enterprise contact centers. Verified.

Generative AI platform unifying autonomous AI Agent, Agent Assist, and Conversation Intelligence for enterprise contact centers.

Among the 31 voice ai tools we track, Cresta has the 16th-widest language coverage.

See pricing · facts verified Jul 30, 2026

## What we know about Cresta

Cresta is a voice ai platform: generative AI platform unifying autonomous AI Agent, Agent Assist, and Conversation Intelligence for enterprise contact centers. This profile tracks every Cresta fact we have verified, each linked to a primary source and dated.

Cresta does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Cresta quote, it is the fastest way for us to close that gap.

On capabilities, Cresta covers warm transfer to human, built-in knowledge base, interruption handling (barge-in), soc 2 type ii, gdpr tooling / eu residency, and simulation/testing suite for agents, and does not offer self-serve signup. Each of those is verified against Cresta's own docs or dashboard, not marketing copy.

For compliance, with Cresta: HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with Cresta before you commit, since these change plan by plan.

Cresta ranks the 16th-widest language coverage of the 31 voice ai tools we track, so where it lands for you depends on which of those matters more.

In total we track 12 verified facts for Cresta today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Cresta fact sheet below.

## Fact sheet

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Warm transfer to human | ✓  Yes | Jul 30 | [source](https://cresta.com/ai-agent) |
| Built-in knowledge base | ✓  Yes | Jul 30 | [source](https://cresta.com) |
| Languages supported | 30 count | Jul 30 | [source](https://cresta.com/ai-agent) |
| Interruption handling (barge-in) | ✓  Yes | Jul 30 | [source](https://cresta.com/ai-agent) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ✓  Included | Jul 30 | [source](https://cresta.com) |
| SOC 2 Type II | ✓  Yes | Jul 30 | [source](https://cresta.com) |
| GDPR tooling / EU residency | ✓  Yes | Jul 30 | [source](https://cresta.com) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Simulation/testing suite for agents | ✓  Yes | Jul 30 | [source](https://cresta.com/ai-agent) |
| Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio) | 15+ CCaaS/CRM: Genesys, Five9, NICE, Salesforce | Jul 30 | [source](https://cresta.com) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✗  No | Jul 30 | [source](https://cresta.com) |
| Founded year + HQ | 2017, San Francisco | Jul 30 | [source](https://www.finsmes.com/2024/11/cresta-raises-125m-in-series-d-funding.html) |
| Funding stage (credibility signal) | Series D, $125M (Nov 2024); ~$270M total | Jul 30 | [source](https://cresta.com/blog/cresta-raises-125m-to-create-the-unified-platform-for-human-and-virtual-agents) |

## Cresta head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [Cresta vs Replicant](https://www.versusref.com/voice-ai/cresta-vs-replicant/) | won 1 · lost 3 · tied 2 | No-code agency deploys: lost; Custom pipeline control: tie; Ecommerce support and orders: won; Healthcare compliance: tie; Outbound sales campaigns: lost; SMB receptionist and booking: lost |
| [Cresta vs ASAPP](https://www.versusref.com/voice-ai/asapp-vs-cresta/) | won 2 · lost 0 · tied 4 | No-code agency deploys: tie; Custom pipeline control: tie; Ecommerce support and orders: won; Healthcare compliance: tie; Outbound sales campaigns: won; SMB receptionist and booking: tie |

Source: https://www.versusref.com/voice-ai/tools/cresta/