# Cognigy (NiCE) Review

> Cognigy (NiCE) review: Agentic AI platform for CX (Cognigy.AI + Voice Gateway); Forrester Wave 2026 Leader, sold standalone and inside NiCE CXone Mpower.

Agentic AI platform for CX (Cognigy.AI + Voice Gateway); Forrester Wave 2026 Leader, sold standalone and inside NiCE CXone Mpower.

Among the 31 voice ai tools we track, Cognigy (NiCE) has the 1st-widest language coverage - a fit for multilingual and localization projects.

See pricing · facts verified Jul 30, 2026

## What we know about Cognigy (NiCE)

This is our verified profile of Cognigy (NiCE), a voice ai platform - agentic AI platform for CX (Cognigy.AI + Voice Gateway); Forrester Wave 2026 Leader, sold standalone and inside NiCE CXone Mpower. Every fact about Cognigy (NiCE) below carries the source it came from and the day we checked it.

Cognigy (NiCE) does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current Cognigy (NiCE) quote, it is the fastest way for us to close that gap.

On capabilities, Cognigy (NiCE) covers bring-your-own tts voice, native outbound campaigns, warm transfer to human, and built-in knowledge base, and does not offer self-serve signup. Each of those is verified against Cognigy (NiCE)'s own docs or dashboard, not marketing copy.

Among the 31 voice ai tools in our matrix, Cognigy (NiCE) leads with the 1st-widest language coverage; the fact sheet below has the raw numbers behind that placement.

In total we track 9 verified facts for Cognigy (NiCE) today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the Cognigy (NiCE) fact sheet below.

## Fact sheet

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Bring-your-own TTS voice | ✓  Yes | Jul 30 | [source](https://www.cognigy.com/solutions/voice-ai-agents) |
| Native outbound campaigns | ✓  Yes | Jul 30 | [source](https://www.cognigy.com/solutions/voice-ai-agents) |
| Warm transfer to human | ✓  Yes | Jul 30 | [source](https://www.cognigy.com/solutions/voice-ai-agents) |
| Built-in knowledge base | ✓  Yes | Jul 30 | [source](https://www.cognigy.com) |
| Languages supported | 100 count | Jul 30 | [source](https://www.cognigy.com/solutions/voice-ai-agents) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio) | Genesys, Amazon Connect, Avaya, NiCE CXone, 8x8 | Jul 30 | [source](https://www.cognigy.com/solutions/voice-ai-agents) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✗  No | Jul 30 | [source](https://www.cognigy.com) |
| Founded year + HQ | 2016, Düsseldorf, Germany | Jul 30 | [source](https://www.businessinsider.de/gruenderszene/technologie/rekord-exit-duesseldorfer-ki-startup-cognigy-fuer-fast-1-milliarde-an-nice-verkauft/) |
| Funding stage (credibility signal) | Acquired by NICE, $955M (2026) | Jul 30 | [source](https://www.nice.com/press-releases/nice-to-acquire-cognigy-advancing-the-leading-cx-ai-platform-to-accelerate-ai-first-customer-experience) |

## Cognigy (NiCE) head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [Cognigy (NiCE) vs Parloa](https://www.versusref.com/voice-ai/cognigy-vs-parloa/) | won 1 · lost 3 · tied 2 | No-code agency deploys: tie; Custom pipeline control: lost; Ecommerce support and orders: lost; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: tie |
| [Cognigy (NiCE) vs Kore.ai](https://www.versusref.com/voice-ai/cognigy-vs-kore-ai/) | won 1 · lost 2 · tied 3 | No-code agency deploys: tie; Custom pipeline control: tie; Ecommerce support and orders: lost; Healthcare compliance: lost; Outbound sales campaigns: won; SMB receptionist and booking: tie |

Source: https://www.versusref.com/voice-ai/tools/cognigy/