# ASAPP Review

> ASAPP review: Generative AI CX platform whose GenerativeAgent overlays existing CCaaS stacks to automate voice and messaging interactions. Verified pricing.

Generative AI CX platform whose GenerativeAgent overlays existing CCaaS stacks to automate voice and messaging interactions.

See pricing · facts verified Jul 30, 2026

## What we know about ASAPP

This is our verified profile of ASAPP, a voice ai platform - generative AI CX platform whose GenerativeAgent overlays existing CCaaS stacks to automate voice and messaging interactions. Every fact about ASAPP below carries the source it came from and the day we checked it.

ASAPP does not publish a public per-minute rate we have been able to verify, so the price figure here stays blank until we can confirm one. We would rather show nothing than a guessed number; if you have a current ASAPP quote, it is the fastest way for us to close that gap.

On capabilities, ASAPP covers warm transfer to human, built-in knowledge base, soc 2 type ii, gdpr tooling / eu residency, and simulation/testing suite for agents, and does not offer self-serve signup. Each of those is verified against ASAPP's own docs or dashboard, not marketing copy.

For compliance, with ASAPP: HIPAA is included on the plans we checked and SOC 2 Type II is in place. If you are in a regulated space, confirm the current posture with ASAPP before you commit, since these change plan by plan.

In total we track 10 verified facts for ASAPP today, each linking the primary source it came from so you can check our work - and vendor claims we have not measured ourselves are labeled as such on the ASAPP fact sheet below.

## Fact sheet

### Capabilities

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Warm transfer to human | ✓  Yes | Jul 30 | [source](https://www.asapp.com/products/generativeagent) |
| Built-in knowledge base | ✓  Yes | Jul 30 | [source](https://www.asapp.com/products/generativeagent) |

### Compliance & trust

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| HIPAA BAA on base plan | ✓  Included | Jul 30 | [source](https://www.asapp.com/customer-experience-platform/safety-security) |
| SOC 2 Type II | ✓  Yes | Jul 30 | [source](https://www.asapp.com/customer-experience-platform/safety-security) |
| GDPR tooling / EU residency | ✓  Yes | Jul 30 | [source](https://www.asapp.com/customer-experience-platform/safety-security) |

### Build experience

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Simulation/testing suite for agents | ✓  Yes | Jul 30 | [source](https://www.asapp.com/products/generativeagent) |
| Native integrations count (+ key ones: GHL, HubSpot, Zapier, Make, Twilio) | Overlays existing CCaaS; no public catalog | Jul 30 | [source](https://www.asapp.com/products/generativeagent) |

### Commercial

| Fact | Value | Verified | Source |
| --- | --- | --- | --- |
| Self-serve signup | ✗  No | Jul 30 | [source](https://www.asapp.com/products/generativeagent) |
| Founded year + HQ | 2014, New York, NY | Jul 30 | [source](https://www.asapp.com/press/artificial-intelligence-platform-provider-asapp-raises-120-million-to-drive-greater-performance-of-customer-experience-cx-teams) |
| Funding stage (credibility signal) | $400M total at $1.6B valuation | Jul 30 | [source](https://www.asapp.com/press/artificial-intelligence-platform-provider-asapp-raises-120-million-to-drive-greater-performance-of-customer-experience-cx-teams) |

## ASAPP head-to-head

| Comparison | Record | Per use case |
| --- | --- | --- |
| [ASAPP vs Cresta](https://www.versusref.com/voice-ai/asapp-vs-cresta/) | won 0 · lost 2 · tied 4 | No-code agency deploys: tie; Custom pipeline control: tie; Ecommerce support and orders: lost; Healthcare compliance: tie; Outbound sales campaigns: lost; SMB receptionist and booking: tie |

Source: https://www.versusref.com/voice-ai/tools/asapp/