# ElevenLabs Agents vs Voiceflow

> ElevenLabs Agents vs Voiceflow: each wins for a different team. Base rates $0.05 vs $0.05/min. They split on monthly platform fee and free tier credit.

![ElevenLabs Agents logo](https://www.versusref.com/logos/elevenlabs-agents.png) ![Voiceflow logo](https://www.versusref.com/logos/voiceflow.png)

ElevenLabs Agents (Voice-quality leader, agents platform) and Voiceflow (Agent builder (chat + voice)) are Voice AI platforms, priced from $0.05/min and $0.05/min respectively. Below: the bottom line, verified head-to-head facts, and real production costs.

Voice AI platforms · 24 facts compared · all sourced · pricing verified Jul 15, 2026

## Bottom line

These tools suit different teams. ElevenLabs Agents wins for latency-sensitive, voice-first use cases: a 75 ms median end-to-end latency (f: 13b82148) and a $0/mo platform fee (f: f8207f98) make it cheaper at low volume. Voiceflow wins for enterprise workflow builders: SOC 2 Type II, white-label sub-accounts, native outbound campaigns, a built-in knowledge base, and simulation testing (f: 57acdd14, f: c705ecc3) justify its estimated $60/mo platform fee for teams needing compliance and multi-channel orchestration. Neither dominates overall.

## Verdict summary

| Use case | Winner | Why |
| --- | --- | --- |
| No-code agency deploys | Voiceflow | Voiceflow explicitly supports white-label and sub-accounts for agencies, a feature not mentioned for ElevenLabs Agents. |
| Custom pipeline control | Voiceflow | Both tools are API-first and offer no-code builders, but Voiceflow adds capabilities specifically useful for engineering teams building custom pipelines: bring-your-own LLM support lets teams plug in their own models, a simulation and testing suite enables pipeline validation, and white-label sub-accounts support multi-tenant architectures. |
| Ecommerce support and orders | Voiceflow | For ecommerce support and order flows, Voiceflow offers native integrations with Shopify and Zendesk, which are core ecommerce and support platforms. |
| Healthcare compliance | Voiceflow | For HIPAA-bound healthcare workflows, a signed BAA is non-negotiable. |
| Outbound sales campaigns | Voiceflow | Voiceflow has native outbound campaigns support (f2404772), which directly serves outbound sales and call-center use cases. |
| SMB receptionist and booking | Voiceflow | For an SMB receptionist and booking use case, total cost and feature completeness matter most. |

## ElevenLabs Agents vs Voiceflow: head-to-head facts

| Fact | ElevenLabs Agents | Voiceflow | Verified |
| --- | --- | --- | --- |
| Base price / min | ~$0.05 ([source](https://elevenlabs.io/pricing)) | $0.05 ([source](https://www.cloudtalk.io/voiceflow-pricing/)) | Jul 15 |
| HIPAA BAA on base plan | ◑  Enterprise only ([source](https://elevenlabs.io/pricing)) | n/a | Jul 15 |
| Concurrency limit (base) | n/a | 5 ([source](https://www.g2.com/products/voiceflow/pricing)) | Jul 15 |
| Median e2e latency | ~75 ms ([source](https://elevenlabs.io/docs/overview/intro)) | n/a | Jul 15 |
| Bring-your-own LLM | n/a | ✓  Yes ([source](https://www.voiceflow.com/pricing)) | Jul 15 |
| Free tier credit | Free plan $0, 10k credits/month ([source](https://elevenlabs.io/pricing)) | Free trial, no credit card required ([source](https://www.voiceflow.com/pricing)) | Jul 15 |

## ElevenLabs Agents vs Voiceflow pricing: true cost at 3 usage tiers

All-in monthly: platform fee + per-minute + telephony. Assumes GPT-4o class model, ElevenLabs voice.

| Volume | Buyer | ElevenLabs Agents | Voiceflow | Note |
| --- | --- | --- | --- | --- |
| 1K min/mo | Solo builder | $50 | $110 | Includes estimated telephony. Free credits can offset the first month. |
| 10K min/mo | Agency | $500 | $560 | Volume pricing typically starts to apply at this tier. |
| 100K min/mo | Call center | $5,000 | $5,060 | Both platforms offer custom contracts at this tier. Negotiate. |

## ElevenLabs Agents vs Voiceflow: verdicts by use case

### No-code agency deploys → Voiceflow

Voiceflow explicitly supports white-label and sub-accounts for agencies, a feature not mentioned for ElevenLabs Agents. Both tools offer no-code builders, but Voiceflow also includes a simulation and testing suite and outbound campaigns, rounding out a full agency deployment toolkit. ElevenLabs Agents has no white-label capability in the fact set, making Voiceflow the clear winner for no-code agency deployments and white-label resale.

### Custom pipeline control → Voiceflow

Both tools are API-first and offer no-code builders, but Voiceflow adds capabilities specifically useful for engineering teams building custom pipelines: bring-your-own LLM support lets teams plug in their own models, a simulation and testing suite enables pipeline validation, and white-label sub-accounts support multi-tenant architectures. ElevenLabs Agents has a strong 75ms latency advantage but lacks confirmed BYO-LLM or testing suite support. Voiceflow's $60/mo platform fee is a cost tradeoff, but its pipeline control feature set edges it ahead for engineering teams.

### Ecommerce support and orders → Voiceflow

For ecommerce support and order flows, Voiceflow offers native integrations with Shopify and Zendesk, which are core ecommerce and support platforms. It also includes a built-in knowledge base useful for product FAQs and order status handling, plus outbound campaigns for order notifications. ElevenLabs Agents has a 75ms latency edge and supports 70 languages, but lacks verified ecommerce-specific integrations. The $60/mo platform fee difference narrows the gap somewhat, but Voiceflow's ecommerce tooling is more directly applicable to this use case.

### Healthcare compliance → Voiceflow

For HIPAA-bound healthcare workflows, a signed BAA is non-negotiable. ElevenLabs Agents restricts HIPAA BAA access to enterprise plans only, so most users cannot get compliance coverage without a custom contract. Voiceflow holds SOC 2 Type II certification and GDPR tooling, signaling a more mature compliance posture accessible on standard plans. Neither tool offers a readily available HIPAA BAA at the base tier, but Voiceflow's verified SOC 2 Type II and GDPR capabilities provide stronger evidence of compliance infrastructure for healthcare teams operating below enterprise spend.

### Outbound sales campaigns → Voiceflow

Voiceflow has native outbound campaigns support (f2404772), which directly serves outbound sales and call-center use cases. ElevenLabs Agents has no corresponding fact indicating native outbound campaign capability. Voiceflow also includes a built-in knowledge base (7379cab8) and white-label sub-accounts (c705ecc3), both useful for sales campaign deployments. While ElevenLabs Agents offers a 75ms latency advantage, that alone does not offset the absence of outbound campaign tooling. Voiceflow is the clear fit for this use case.

### SMB receptionist and booking → Voiceflow

For an SMB receptionist and booking use case, total cost and feature completeness matter most. Voiceflow charges an estimated $60/mo versus ElevenLabs Agents at $0/mo, which is a mark against it. However, Voiceflow offers native outbound campaigns, a built-in knowledge base, a simulation and testing suite, and white-label sub-accounts, all relevant for booking and after-hours coverage workflows. ElevenLabs Agents has a standout 75ms latency edge, but the richer workflow tooling in Voiceflow, covering outbound campaigns, knowledge base, and a testing suite, better serves the full receptionist and booking scenario for an SMB.

## ElevenLabs Agents vs Voiceflow: common questions

### How much does ElevenLabs Agents vs Voiceflow cost per minute?

Both platforms start at $0.05/min for agent usage. The key difference is the platform fee: ElevenLabs Agents charges $0/mo, while Voiceflow carries an estimated $60/mo platform fee. At low call volumes, ElevenLabs Agents may be cheaper overall due to its lack of a base fee.

### Does either platform offer a free trial without a credit card?

Both platforms let you try before committing. Voiceflow offers a free trial with no credit card required. ElevenLabs Agents has a free plan at $0 per month that includes 10,000 credits. Either option gives you a chance to test the product before making a decision.

### Which tool is better for HIPAA-compliant voice AI?

ElevenLabs Agents offers a HIPAA BAA, but only on enterprise plans. No equivalent information is available for Voiceflow. If HIPAA compliance is required on a self-serve or mid-tier plan, neither platform appears to offer it without an enterprise agreement.

### How fast is ElevenLabs Agents response latency compared to Voiceflow?

ElevenLabs Agents reports a median end-to-end latency of 75 ms. No comparable latency figure is available for Voiceflow in the current data set, so a direct comparison on this metric cannot be made.

### Can I use my own LLM with either platform?

Voiceflow supports bring-your-own LLM. No equivalent capability is confirmed for ElevenLabs Agents in the available data. If LLM flexibility is a priority, Voiceflow holds a clear, confirmed advantage on this point.

### Which platform is better for agencies needing white-label or multi-client setups?

Voiceflow supports white-label and sub-accounts for agencies, while no equivalent feature is confirmed for ElevenLabs Agents. Voiceflow also includes a simulation and testing suite, which helps agencies validate agents before delivering them to clients.

### How many languages does ElevenLabs Agents support?

ElevenLabs Agents supports 70 languages. No comparable language count is available in the current data for Voiceflow. If multilingual support at scale is a requirement, ElevenLabs Agents holds a confirmed advantage on this point.

### Does Voiceflow support outbound call campaigns natively?

Voiceflow includes native outbound campaigns, a built-in knowledge base, and integrations with platforms such as Zendesk and Shopify. By contrast, no equivalent outbound campaign feature is confirmed for ElevenLabs Agents in the available data.

Source: https://www.versusref.com/voice-ai/elevenlabs-agents-vs-voiceflow/