# ElevenLabs Agents vs Ultravox

> ElevenLabs Agents vs Ultravox: ElevenLabs Agents for agencies, Ultravox for outbound sales. Base rates $0.05 vs $0.05/min. They split on free tier credit and.

![ElevenLabs Agents logo](https://www.versusref.com/logos/elevenlabs-agents.png) ![Ultravox logo](https://www.versusref.com/logos/ultravox.png)

Both Voice AI platforms, ElevenLabs Agents (Voice-quality leader, agents platform) and Ultravox (Realtime speech model + platform) go head to head here, priced from $0.05/min and $0.05/min respectively. Start with the bottom line, then the verified fact table and real production costs.

Voice AI platforms · 28 facts compared · all sourced · pricing verified Jul 15, 2026

## Bottom line

ElevenLabs Agents is the stronger choice for teams needing a no-code builder, offering 70 languages versus 26 and a 75ms latency edge. Ultravox wins for developer-first teams requiring native SIP trunking, warm transfers, outbound campaigns, and barge-in handling, making its telephony stack more complete. Both share $0.05/min base pricing and $0/mo platform fees. ElevenLabs suits non-technical builders and multilingual deployments, while Ultravox suits engineering teams building telephony-heavy integrations.

## Verdict summary

| Use case | Winner | Why |
| --- | --- | --- |
| No-code agency deploys | ElevenLabs Agents | For no-code agency deploys and white-label resale, ElevenLabs Agents has a no-code agent builder (fact b5a43883) while Ultravox explicitly lacks one (fact 9049ca31). |
| Custom pipeline control | ElevenLabs Agents | Both tools are API-first, but ElevenLabs Agents adds a no-code agent builder (b5a43883) while Ultravox does not (9049ca31), giving engineering teams more flexibility to prototype alongside custom pipeline work. |
| Ecommerce support and orders | ElevenLabs Agents | For ecommerce support, multilingual reach is critical, and ElevenLabs covers 70 languages versus Ultravox's 26, reaching far more global customers. |
| Healthcare compliance | ElevenLabs Agents | For HIPAA-bound healthcare workflows, the critical requirement is a HIPAA BAA. |
| Outbound sales campaigns | Ultravox | For outbound sales campaigns, Ultravox offers native outbound campaign support (fact 82367d69), warm transfer to human agents (fact deec6680), a built-in knowledge base (fact f1834a86), native SIP trunking (fact f34fa10e), and DTMF/IVR navigation (fact 2f574526). |
| SMB receptionist and booking | ElevenLabs Agents | For an SMB receptionist and booking use case, ease of setup and broad language support matter most. |

## ElevenLabs Agents vs Ultravox: head-to-head facts

| Fact | ElevenLabs Agents | Ultravox | Verified |
| --- | --- | --- | --- |
| Base price / min | ~$0.05 ([source](https://elevenlabs.io/pricing)) | ~$0.05 ([source](https://www.ultravox.ai/pricing)) | Jul 15 |
| Real production cost / min | n/a | $0.06-0.06 ([source](https://www.ultravox.ai/pricing)) | Jul 15 |
| HIPAA BAA on base plan | ◑  Enterprise only ([source](https://elevenlabs.io/pricing)) | n/a | Jul 15 |
| Native SIP trunking | n/a | ✓  Yes ([source](https://www.ultravox.ai/pricing)) | Jul 15 |
| Concurrency limit (base) | n/a | ~5 calls ([source](https://www.ultravox.ai/pricing)) | Jul 15 |
| Median e2e latency | ~75 ms ([source](https://elevenlabs.io/docs/overview/intro)) | n/a | Jul 15 |
| Bring-your-own LLM | n/a | ✗  No ([source](https://docs.ultravox.ai/overview)) | Jul 15 |
| Free tier credit | Free plan $0, 10k credits/month ([source](https://elevenlabs.io/pricing)) | 30 minutes free, then $0.05/min ([source](https://www.ultravox.ai/pricing)) | Jul 15 |

## ElevenLabs Agents vs Ultravox pricing: true cost at 3 usage tiers

All-in monthly: platform fee + per-minute + telephony. Assumes GPT-4o class model, ElevenLabs voice.

| Volume | Buyer | ElevenLabs Agents | Ultravox | Note |
| --- | --- | --- | --- | --- |
| 1K min/mo | Solo builder | $50 | $55 | Includes estimated telephony. Free credits can offset the first month. |
| 10K min/mo | Agency | $500 | $550 | Volume pricing typically starts to apply at this tier. |
| 100K min/mo | Call center | $5,000 | $5,500 | Both platforms offer custom contracts at this tier. Negotiate. |

## ElevenLabs Agents vs Ultravox: verdicts by use case

### No-code agency deploys → ElevenLabs Agents

For no-code agency deploys and white-label resale, ElevenLabs Agents has a no-code agent builder (fact b5a43883) while Ultravox explicitly lacks one (fact 9049ca31). Ultravox also has no white-label or sub-account support (fact 7bead963), a critical gap for agencies reselling to clients. ElevenLabs supports 70 languages vs Ultravox's 26 (fact 7340f19b vs 9b20a3df), broadening agency reach. These gaps make Ultravox unsuitable for this use case.

### Custom pipeline control → ElevenLabs Agents

Both tools are API-first, but ElevenLabs Agents adds a no-code agent builder (b5a43883) while Ultravox does not (9049ca31), giving engineering teams more flexibility to prototype alongside custom pipeline work. ElevenLabs also reports a 75 ms median e2e latency (13b82148), which matters for real-time pipeline control. Ultravox lacks barge-in support (ae0eaf39) and a testing suite (8b5232f6), limiting pipeline iteration options. ElevenLabs also supports 70 languages vs Ultravox's 26 (7340f19b, 9b20a3df), broadening pipeline applicability. The margin is narrow because Ultravox offers native SIP trunking and BYO TTS, which some engineering pipelines need.

### Ecommerce support and orders → ElevenLabs Agents

For ecommerce support, multilingual reach is critical, and ElevenLabs covers 70 languages versus Ultravox's 26, reaching far more global customers. ElevenLabs also offers a no-code agent builder that simplifies order flow setup without engineering overhead, while Ultravox has no equivalent. Ultravox also lacks barge-in interruption handling, which weakens conversational feel during order interactions. ElevenLabs' 75 ms median latency supports natural dialogue. Both platforms share the same $0.05 per minute base price, so cost does not differentiate them.

### Healthcare compliance → ElevenLabs Agents

For HIPAA-bound healthcare workflows, the critical requirement is a HIPAA BAA. ElevenLabs Agents offers a HIPAA BAA, though only on enterprise plans, meaning a defined compliance path exists. The available facts show no mention of Ultravox offering a HIPAA BAA at any tier. ElevenLabs Agents also supports 70 languages versus Ultravox's 26, and its 75 ms median latency suits real-time clinical interactions. The margin is narrow because the BAA requires an enterprise upgrade, but it remains a concrete compliance path that Ultravox facts simply do not provide.

### Outbound sales campaigns → Ultravox

For outbound sales campaigns, Ultravox offers native outbound campaign support (fact 82367d69), warm transfer to human agents (fact deec6680), a built-in knowledge base (fact f1834a86), native SIP trunking (fact f34fa10e), and DTMF/IVR navigation (fact 2f574526). ElevenLabs Agents shows no comparable outbound campaign or warm transfer features in the facts. ElevenLabs does have advantages in latency at 75ms (fact 13b82148) and language coverage at 70 languages versus 26 (fact 7340f19b vs 9b20a3df), but the direct outbound campaign tooling and human handoff capability in Ultravox are decisive for this use case.

### SMB receptionist and booking → ElevenLabs Agents

For an SMB receptionist and booking use case, ease of setup and broad language support matter most. ElevenLabs Agents offers a no-code agent builder (b5a43883) and supports 70 languages versus Ultravox's 26 (7340f19b, 9b20a3df), which helps with diverse customer bases. Ultravox lacks a no-code builder (9049ca31) and lacks barge-in interruption handling (ae0eaf39), which is critical for natural receptionist conversations. ElevenLabs also has a 75ms median latency (13b82148) supporting smooth interactions. Pricing is equal at $0.05/min on both sides, so the no-code setup advantage and broader language coverage tip this to ElevenLabs for a typical SMB.

## ElevenLabs Agents vs Ultravox: common questions

### Do ElevenLabs Agents and Ultravox charge the same per minute rate?

Both tools list a base price of $0.05 per minute with no monthly platform fee on standard plans, and neither requires an annual contract to access that rate. Note that Ultravox adds a separate telephony charge of $0.01 per minute when using its built-in telephony, bringing the real estimated cost to $0.055 per minute.

### Which tool has a better free tier for testing?

ElevenLabs Agents offers a free plan with 10,000 credits per month at no cost. Ultravox provides 30 free minutes, then charges $0.05 per minute. For ongoing low-volume testing, the ElevenLabs Agents free plan may stretch further, depending on credit consumption.

### Can I build an agent without writing code?

ElevenLabs Agents includes a no-code agent builder. Ultravox does not offer a no-code builder, making it better suited to developer teams comfortable working directly with the API.

### Which platform supports more languages?

ElevenLabs Agents supports 70 languages. Ultravox supports 26 languages. If broad multilingual coverage is a requirement, ElevenLabs Agents has a clear advantage.

### Is HIPAA compliance available on standard plans?

ElevenLabs Agents offers a HIPAA BAA on enterprise plans only, not on standard or self-serve plans. The provided facts include no HIPAA information for Ultravox. Healthcare buyers should contact both vendors directly before making a commitment.

### Does Ultravox support native SIP trunking and outbound campaigns?

Yes. Ultravox supports native SIP trunking and native outbound campaigns. It also supports warm transfer to a human agent and DTMF/IVR navigation, making it a strong fit for telephony-heavy outbound use cases.

### How low is ElevenLabs Agents latency compared to Ultravox?

ElevenLabs Agents claims a median end-to-end latency of 75 ms. No latency figure is available for Ultravox in the provided facts. Buyers prioritizing real-time responsiveness should request benchmark data directly from Ultravox before making a decision.

### Can Ultravox handle caller interruptions mid-sentence?

Neither Ultravox nor ElevenLabs Agents supports interruption handling (barge-in) according to available vendor-claimed data. If smooth barge-in handling is critical for your use case, verify the current support status directly with each vendor before committing to a platform.

Source: https://www.versusref.com/voice-ai/elevenlabs-agents-vs-ultravox/