# Bolna vs Vapi

> Bolna vs Vapi: Vapi is our pick, leading for agencies and ecommerce. Base rates $0.06 vs $0.05/min. They split on funding stage and base price / min. Verified.

![Vapi logo](https://www.versusref.com/logos/vapi.png)

Both Voice AI platforms, Bolna (Open-source voice-agent orchestration with a hosted platform priced for Indian-language call volume.) and Vapi (Dev-first API platform, full pipeline control) go head to head here, priced from $0.06/min and $0.05/min respectively. Start with the bottom line, then the verified fact table and real production costs.

Voice AI platforms · 33 facts compared · all sourced · pricing verified Jul 30, 2026

## Bottom line

Vapi wins two use cases outright, no-code agency deploys and ecommerce support, while Bolna claims only outbound sales campaigns and healthcare ends in a tie. For agencies, Vapi's broader native integrations, including GHL, Slack, and Google Calendar, plus partial white-label support and a simulation testing suite give it a practical edge. For ecommerce, Vapi's GDPR tooling, recording consent features, DTMF/IVR navigation, and in-platform number provisioning form a more complete production stack. Vapi's base rate of $0.05/min is also a cent lower than Bolna's $0.06/min, and its $50M Series B funding signals stronger long-term platform investment. Bolna's 100 concurrent call base limit versus Vapi's 10 is a real advantage for outbound volume, which explains Bolna's win there, but that single edge does not outweigh Vapi's broader feature coverage across the other use cases.

## Verdict summary

| Use case | Winner | Why |
| --- | --- | --- |
| No-code agency deploys | Vapi | Both platforms offer a no-code agent builder and native outbound campaigns, so those features do not separate them. |
| Ecommerce support and orders | Vapi | For ecommerce support and order flows, the breadth of native integrations is the deciding factor, since connecting to CRMs, automation platforms, and telephony providers is essential. |
| Healthcare compliance | Tie | For HIPAA-bound healthcare workflows, the single most critical requirement is a HIPAA BAA. |
| Outbound sales campaigns | Bolna | Both platforms support native outbound campaigns, warm transfer, and pass LLM/TTS costs through at cost. |

## Bolna vs Vapi: head-to-head facts

| Fact | Bolna | Vapi | Verified |
| --- | --- | --- | --- |
| Base price / min | $0.06 ([source](https://www.bolna.ai/pricing)) | ~$0.05 ([source](https://vapi.ai/pricing)) | Jul 30 |
| Real production cost / min | n/a | ~$0.05-0.17 ([source](https://vapi.ai/pricing)) | Jul 15 |
| HIPAA BAA on base plan | n/a | ◑  Paid add-on ([source](https://vapi.ai/pricing)) | Jul 15 |
| Native SIP trunking | n/a | ✓  Yes ([source](https://docs.vapi.ai/quickstart/introduction)) | Jul 15 |
| Concurrency limit (base) | 100 concurrent calls ([source](https://www.bolna.ai/pricing)) | ~10 calls ([source](https://vapi.ai/pricing)) | Jul 30 |
| Median e2e latency | ~300 ms (vendor claim) ([source](https://www.bolna.ai)) | ~600 ms ([source](https://docs.vapi.ai/quickstart/introduction)) | Jul 30 |
| Bring-your-own LLM | ✓  Yes ([source](https://github.com/bolna-ai/bolna)) | ✓  Yes ([source](https://vapi.ai/pricing)) | Jul 30 |
| Free tier credit | $5 in free credits on signup ([source](https://www.bolna.ai/pricing)) | 60+ minutes included ([source](https://vapi.ai/pricing)) | Jul 30 |

## Bolna vs Vapi pricing: true cost at 3 usage tiers

All-in monthly: platform fee + per-minute + telephony. Assumes GPT-4o class model, ElevenLabs voice.

| Volume | Buyer | Bolna | Vapi | Note |
| --- | --- | --- | --- | --- |
| 1K min/mo | Solo builder | $60 | $110 | Includes estimated telephony. Free credits can offset the first month. |
| 10K min/mo | Agency | $600 | $1,100 | Volume pricing typically starts to apply at this tier. |
| 100K min/mo | Call center | $6,000 | $11,000 | Both platforms offer custom contracts at this tier. Negotiate. |

## What changed recently for Bolna and Vapi

| Date | Tool | Change |
| --- | --- | --- |
| Jul 15, 2026 | Vapi | Free tier credit: $10 → 60+ minutes included |

## Bolna vs Vapi: verdicts by use case

### No-code agency deploys → Vapi

Both platforms offer a no-code agent builder and native outbound campaigns, so those features do not separate them. The deciding factor for agency resale is white-label support: Vapi explicitly offers partial white-label and sub-account functionality, while no equivalent capability is confirmed for Bolna. On production cost, Vapi runs $0.05-$0.17/min versus Bolna's $0.06/min base, so costs are comparable. Vapi also carries a $0/mo platform fee and a $50M Series B backing, signaling a more mature agency-focused product. Bolna's 100-concurrent-call base limit is impressive, but white-label capability is what agencies need most here.

### Ecommerce support and orders → Vapi

For ecommerce support and order flows, the breadth of native integrations is the deciding factor, since connecting to CRMs, automation platforms, and telephony providers is essential. Vapi lists GHL, Twilio, Telnyx, Slack, Google Calendar, Zapier, and Make, covering the key ecommerce and CRM connectors buyers typically need. Bolna covers n8n, Make, Zapier, Twilio, Plivo, and Vobiz, a solid set but notably missing GHL and CRM tools like HubSpot. Both platforms include a built-in knowledge base, self-serve signup, and pass LLM and TTS costs through at cost. Vapi also adds DTMF and IVR support, which matters for menu-driven order status flows, while Bolna has no confirmed capability here. Both carry a $0/mo platform fee. The integration edge, particularly GHL for ecommerce workflows, tips this to Vapi.

### Healthcare compliance → Tie

For HIPAA-bound healthcare workflows, the single most critical requirement is a HIPAA BAA. Vapi offers one only as a paid add-on and has no SOC 2 Type II certification. Bolna publishes no information on either HIPAA BAA availability or SOC 2 Type II. Vapi does have verified consent and recording compliance tooling plus GDPR support, while Bolna has no published facts on these either. Both tools support warm transfer. Because neither tool can be confirmed to provide a HIPAA BAA as a standard offering, and the compliance facts that would decide this use case are absent or negative for both, no clear winner emerges.

### Outbound sales campaigns → Bolna

Both platforms support native outbound campaigns, warm transfer, and pass LLM/TTS costs through at cost. The deciding factors for a call-center deployment are production cost and concurrency capacity. Bolna's base price is $0.06/min versus Vapi's $0.05/min, but Vapi's real production cost climbs to $0.05-0.17/min once LLM and TTS stack on top, making actual costs comparable or higher. On concurrency, Bolna includes 100 concurrent calls by default versus Vapi's 10, with Vapi charging $10/mo per extra line. For high-volume outbound campaigns that need to dial many numbers simultaneously, Bolna's 100-call base concurrency is a significant operational advantage.

## Bolna vs Vapi: common questions

### Is Vapi cheaper than Bolna?

It depends on how you count. Vapi's base rate is $0.05/min versus Bolna's $0.06/min, so Vapi starts slightly lower. However, Vapi's real production cost can reach $0.17/min once LLM and TTS usage is added, and both platforms pass those underlying costs through at cost. Bolna includes no telephony per-minute charge on top, while Vapi charges $10/mo per each extra concurrent line beyond its 10-call base limit. Neither platform is straightforwardly cheaper for all use cases.

### Vapi vs Bolna: which is better for no-code agency deploys?

Both Vapi and Bolna offer no-code agent builders, self-serve signup, native outbound campaigns, warm transfer, and built-in knowledge bases. For agency-specific needs, Vapi provides partial white-label and sub-account support, GoHighLevel integration, and a simulation and testing suite, making it a stronger fit for managing multiple client deployments. Bolna is open-source (MIT) with a self-host option, which suits agencies wanting full infrastructure control. Vapi starts at $0.05/min and Bolna at $0.06/min.

### Does Vapi or Bolna support higher concurrency out of the box?

Bolna includes 100 concurrent calls on its base plan. Vapi starts at 10 concurrent calls, with each additional line available for $10/mo. If your use case demands high-volume simultaneous calls without paying per-line add-ons, Bolna's base concurrency is significantly larger.

### Is Vapi or Bolna better for HIPAA-compliant voice AI deployments?

Vapi offers a HIPAA BAA, though it is a paid add-on rather than included at no extra cost. No HIPAA-specific information is available for Bolna. If HIPAA compliance is a hard requirement, verify BAA availability and cost directly with each vendor before committing.

### Can I self-host either platform to keep call data on my own infrastructure?

Bolna supports self-hosting and on-premises deployment and is available under an MIT open-source license. Vapi does not document a self-hosting option. Teams with strict data-residency requirements may find Bolna the more flexible choice.

### What free trials or credits do Vapi and Bolna offer new signups?

Vapi includes 60+ free minutes for new accounts, while Bolna provides $5 in free credits on signup. Both platforms support self-serve signup, so you can test either without a sales call. The free minute allotment from Vapi may stretch further depending on your per-minute usage.

### Is Bolna a good alternative to Vapi for India-focused multilingual deployments?

Bolna supports 10+ languages with a noted India focus, making it a strong option for South Asian multilingual call flows. Vapi's language coverage details are not documented. If regional language support for Indian markets is a priority, Bolna is worth evaluating.

### Does Vapi have SOC 2 Type II certification?

Vapi does not currently hold SOC 2 Type II certification. Buyers in industries requiring SOC 2 attestation should factor this into their vendor evaluation and confirm current compliance status directly with Vapi.

### What is the real all-in cost per minute on Vapi once LLM and TTS are included?

Vapi's base rate is $0.05/min, but real production costs range from $0.05 to $0.17/min once LLM and TTS provider costs are added. Both Vapi and Bolna pass LLM and TTS costs through at cost, so your actual bill depends heavily on which models you choose.

Source: https://www.versusref.com/voice-ai/bolna-vs-vapi/